This video shows the vision of hotel without human employees. But it did not work.
The WSJ report on January 14, 2019.
Turns out, robots aren’t the best at hospitality. After opening in a blaze of publicity in 2015, Japan’s Henn na, or “Strange,” Hotel, recognized by the Guinness Book of World Records as the world’s first robot hotel, is now laying off its low-performing droids.
Please stop talking and let me sleep.
So far, the hotel has culled over half of its 243 robots, many because they created work rather than reduced it.
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Mr. Sawada said he hasn’t given up on the idea of a hotel without human staff, but Strange Hotel has taught him that there are currently many jobs suited only for humans. “When you actually use robots you realize there are places where they aren’t needed—or just annoy people,” he said.